Privacy Policy

Privacy Policy

Effective Date: 2024/09/19

At Rysen Group Tech Wearhouse, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase from our online store.

1. Information We Collect

We collect the following types of information when you interact with our website:

1.1. Personal Information

This includes any information that can identify you as an individual. Examples of personal information we may collect are:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (credit/debit card information or other payment methods)
• Account login details (if you create an account)

1.2. Non-Personal Information

We also collect non-personal information related to how you interact with our website, such as:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring website
• Pages viewed on our site
• Time spent on our site

This information is collected through cookies, analytics tools, and other tracking technologies.

2. How We Use Your Information

We use the information we collect to provide you with the best possible experience on our website and in our services. This includes:

2.1. Processing Orders

• To process your orders and manage payments.
• To provide you with updates on your order status.
• To arrange shipping and delivery of products.

2.2. Customer Support

• To respond to your inquiries, troubleshoot issues, and offer customer support.
• To handle returns, exchanges, and refunds.

2.3. Marketing & Communications

• To send you promotional offers, newsletters, and updates (only if you have opted in).
• To notify you about new products, services, or changes to our policies.

2.4. Website Improvement

• To analyze website traffic, usage, and trends to improve user experience.
• To personalize your shopping experience based on your preferences and interactions.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted third parties in the following cases:

3.1. Service Providers

We may share your information with third-party service providers who assist with:

• Payment processing
• Shipping and delivery services
• Marketing and email communications
• Website hosting and maintenance These providers are only granted access to the information necessary to perform their services and are required to maintain confidentiality.

3.2. Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests from government authorities.

4. Data Security

We take your privacy and the protection of your personal information seriously. We implement a variety of security measures, including encryption and secure servers, to safeguard your data from unauthorized access, alteration, or disclosure.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect non-personal information. Cookies are small files placed on your device to:

• Remember your preferences and login details.
• Analyze site traffic and performance.
• Show relevant advertisements.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly if cookies are disabled.

6. Your Rights & Choices

You have the right to:

• Access and update your personal information.
• Request the deletion of your data (subject to legal requirements).
• Opt-out of marketing communications by following the unsubscribe link in our emails.
• Restrict the processing of your data or object to its use under certain circumstances.

To exercise any of these rights, please contact us at shop@rysen.co.za.

7. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it or as required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their respective privacy policies before providing them with any personal information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on this page, and we will notify you via email or a prominent notice on our website if significant changes are made.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: shop@rysen.co.za
Phone: +27 71 333 5550
Address: 41 Constantia Main Road, Wynberg