Shipping & Payment Information
Effective Date: 2024/09/19
At Rysen Group Tech Wearhouse, we are dedicated to ensuring that your orders are processed, shipped, and delivered in a timely and secure manner. This section outlines how we handle shipping and payment for your purchases from our online store.
We offer a range of shipping options to suit your needs. During checkout, you will be able to select your preferred shipping method based on your location and delivery requirements. Our shipping options include:
Shipping costs are calculated based on the weight, size, and destination of your order. The exact shipping fee will be displayed at checkout before completing your purchase.
Estimated delivery times vary depending on the shipping method you choose and your location:
Please note that delivery times are estimates and may be affected by external factors such as public holidays, strikes, or weather conditions.
All orders are processed within 1–2 business days after payment is confirmed. Once your order is shipped, you will receive an email notification containing a tracking number and shipping details.
We currently do not ship to P.O. Box addresses. Some regions may also have delivery restrictions for certain products, including hazardous materials or oversized items. If your location is affected, we will notify you at checkout.
While we strive to meet the estimated delivery times, we are not responsible for delays caused by factors beyond our control, including customs inspections, courier delays, or natural events. If your order is delayed, we will do our best to keep you informed and resolve the issue.
We offer several secure payment options to ensure your transaction is smooth and convenient. Our accepted payment methods include:
Your payment information is processed securely. We use industry-standard encryption to protect your data and ensure a safe transaction experience. We do not store credit card details on our website, and your personal information is handled in accordance with our Privacy Policy.
All transactions are processed in South African Rand (ZAR). International customers may be subject to currency conversion fees, depending on their bank or payment provider.
After placing an order, you will receive an order confirmation email. Once your payment is successfully processed, we will send you an additional email confirming that your order is being prepared for shipment.
If your payment is declined or fails, you will be notified immediately during checkout. Please ensure your payment details are correct and try again. If the issue persists, contact your bank or payment provider for assistance. You may also contact our customer support team for further help.
We offer international shipping to select countries. Delivery times and shipping rates for international orders will be displayed at checkout. Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
For international orders, customs procedures may occasionally cause delays beyond our control. It is the buyer’s responsibility to provide any necessary information required for customs clearance. If your order is held at customs, you may be required to provide documentation or pay additional fees to release your order.
Once your order is shipped, you may receive a tracking number via email. Alternatively you may request to follow up on your order with your order number and an email to shop@rysen.co.za. You can use this number to track your order’s progress through the courier’s website. Please allow up to 24 hours for tracking information to be updated.
If you have any questions or need assistance with your order, feel free to contact our customer support team at:
